Effective Date: March 19, 2021
Information We Collect Directly
You can browse our Site without registering. However, to use certain features or conduct certain activities, you must register for a WildStar account. When you create a WildStar account, you provide Personal Information including your name, phone number, address, email address, a unique login name, credit card or bank billing information, password, and password validation. This information is used to provide the services; to fulfill orders and complete transactions; for customer service purposes, including contacting you; to offer personalized help and instructions; to otherwise personalize your experiences while using our Services; for marketing and promotional purposes, such as sending newsletters, special offers, and promotions; to contact you about products or information we think may interest you; to better understand how users access and use our Services, both on an aggregated and individualized basis; for other research and analytical purposes; and to make product improvements to wildstarnetworks.com. In addition, your email address is collected to send you email messages related to account registration, email verification, password reset and other account related transactional emails.
Cookies, Tracking and Information We Collect Automatically. When you visit the Site we automatically collect information about you (via cookies, log files, pixel tags, third party analytics tools, and other methods), including IP address; browser type and operating system; referring URL (or the webpage you were visiting before you came to our Site); location information; pages of our Site that you visit and the time spent on those pages; the links you click; information you search for; access times and dates, device ID or other identifier; language information; and other statistics.
Our systems do not recognize browser “do-not-track” requests.
Log Files. The Site uses log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user's movement in the aggregate, diagnose problems with our servers and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information.
Clear GIFs. Clear GIFs are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, which are stored on your computer’s hard drive, clear GIFs are embedded invisibly on web pages. We may use clear GIFs (a.k.a. web beacons, web bugs or pixel tags) to, among other things, track the activities of users, and to help us manage content and compile statistics about usage. We use clear GIFs in HTML e-mails to our customers, to help us track e-mail response rates, identify when our e-mails are viewed, and track whether our e-mails are forwarded.
Mobile Devices. When you use a mobile device like a tablet or phone to access our Site, we may access, collect and/or monitor one or more “device identifiers.” We may use this data to help detect unauthorized access to your Account. Device identifiers are small data files or similar data structures stored on or associated with your mobile device, which uniquely identify your mobile device. A device identifier may be data stored in connection with the device hardware, data stored in connection with the device's operating system or other software, or data sent to the device by WildStar. A device identifier may deliver information to us about how you browse and use the Site and may help us or others provide reports or personalized content. Some features of the Site may not function properly if use or availability of device identifiers is impaired or disabled.
Information Sharing and Disclosure. We may share personal information with third party service providers retained to perform Site-related services (e.g., without limitation, maintenance services, database management, data and information security and protection, payment processing, web analytics and improvement of the Site's features) or to assist us in analyzing how the Site is used.
Facebook Conversion Tracking Pixel. With your permission, we may use the Conversion Tracking Pixel service of Facebook Inc., 1601 S. California Ave., Palo Alto, CA 94304, USA (“Facebook”). This tool allows us to follow the actions of users after they are redirected to our website by clicking on a Facebook advertisement. We are thus able to record the efficacy of Facebook advertisements for statistical and market research purposes. The collected data remain anonymous. This means that we cannot see the personal data of any individual user via the Conversion Tracking Pixel service. However, the collected data are saved and processed by Facebook (in accordance with Facebook’s Data Use Policy found at: https://www.facebook.com/about/privacy/). Facebook Conversion Tracking also allows Facebook and its partners to show you advertisements on and outside Facebook. In addition, a cookie will be saved onto your computer for these purposes. Only users over 13 years of age may give their permission. If you are younger than this age, please consult your legal guardians. Please click here if you would like to revoke your permission: https://www.facebook.com/ads/website_custom_audiences.
Compliance with Laws and Law Enforcement. WildStar cooperates with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (including but not limited to subpoenas), to protect the property and rights of WildStar or a third party, to protect the safety of the public or any person, or to prevent or stop activity we may consider to be, or to pose a risk of being, illegal, unethical or legally actionable activity, or as evidence in litigation.
Business Transfers. WildStar may sell, transfer or otherwise share the personal information and other information it collects as one of its assets, in connection with a merger, acquisition, reorganization or sale of assets, or the negotiation of a merger, acquisition, reorganization or sale of assets, or in the event of bankruptcy. You expressly consent to such transfer, sale and/or use.
Aggregate Information and De-Identified Information. We may create de-identified data from personally identifiable information we collect or receive, by removing the identifying information from the records such as name, email address, postal address. We may share such de-identified data with third parties for industry analysis, research, marketing, demographic profiling and other purposes.
Security. We utilize a third-party provider to store and process your personal information, and that provider has also implemented robust physical, electronic, contractual and managerial steps to safeguard and secure your personal information. This includes transmission of data via HTTPS and restrictions on access to the data. We require registered users to select a password to protect access to their information. Please do not share this information with others; any interaction with the Site using your e-mail address and password will be considered authorized by you. After you have finished using our Site, you should log out and exit your browser to prevent unauthorized users from returning to your online account.
Special Information for California Consumers. California law permits residents of California to request certain details about how their information is shared with third parties for direct marketing purposes. Under the law, a business must either provide this information or permit California residents to opt in to, or opt out of, this type of sharing. We qualify for this alternative option by only sharing information when you have opted in to such sharing.
Children. The Site is not directed to persons under 16. We do not knowingly collect personally identifiable information from children under 13. If a parent or guardian becomes aware that his or her child has provided us with personal information without their consent, he or she should contact us at firstname.lastname@example.org. If we become aware that a child under 13 has provided us with personal information, we will delete such information from our files.
GDPR Compliance. By signing up for WildStar, you acknowledge that you are not a citizen of the European Union, and are aware that WildStar is not GDPR compliant. If you are citizen of the European Union or otherwise in a jurisdiction that may require GDPR compliance, you are expressly prohibited from using the Services or Site.